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What is good customer service? How can it go from good to great? What are the pitfalls that people encounter when trying to deliver customer service? What is the best way to handle difficult customers? How can your appearance and attitude make or break a customer's experience? Learn the basics of good customer service and how it impacts an operation's bottom line. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Need new and creative strategies for employment networking? Attend any one of these workshops to become familiar with different strategic plans of action to target your ideal job. Along with networking, learn proper interviewing techniques. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Mature workers may face challenges in their job searches. Job seekers "of a certain age" may face negative stereotypes, but savvy, informed employers seek candidates who offer the best skills, regardless of age. Prepare yourself to be the best candidate by adding social networking to your search. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

LEARNING OUTCOMES: Upon completing requirements for this course, the student will be able to: 1. Understand the differences between informal communication and corporate communication expectations; 2. Demonstrate how to have difficult conversations, ask for what they want/need, and be able to speak up for themselves; 3. Understand the steps and process to getting a new position and how communication is used every step of the way; 4. Each student to create their own goal for the course. OUTLINE OF INSTRUCTION: I. Intro to Corporate Communication A. How you introduce yourself to strangers: Elevator Pitch B. Writing Communication in Corporate C. Speaking Communication in Corporate D. How to have difficult conversations E. Using new technology to create better communication II. Know yourself Better A. Predictive Index Tool to learn everyone's Communications Styles B. Active Listening C. Public Speaking D. How to ask for what you want

Prove to employers that you possess the critical workplace skills in reading, applied math, and locating information. Upgrade skill levels to take the WorkKeys exam. This class is open-entry/open-exit, so you can start and attend anytime. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

This lab is based on meeting the "just in time" needs of the community and partners to provide a rotating schedule of employability skills topics across the two counties. Labs consist of one hour of instruction, videos, presentations, or guest speakers on a particular topic, then two hours of applying that topic to the job search. The last two hours may include one-on-one assistance, role playing, or group activities. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Need to create a resume or cover letter, search for jobs, or apply for employment online? Need to practice and/or refresh your skills before taking WorkKeys assessments to earn your Career Readiness Certification? This instructor led lab provides resume development and enhancement tips, cover letter and online job search assistance. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

The P.I.V.O.T (Preparing Individuals for Varied Occupations and Transitions) course provides employability skills training for unemployed and underemployed adults. The curriculum framework is designed to assess the interests, attitudes, aptitudes, and readiness as it relates to career, employment, and/or educational goals. The content of the instructional materials will focus on the following topics: personal development, career exploration, goal setting and the development of a written plan of action. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

This course provides specific work-readiness activities for students who are "justice involved." Individuals with a criminal record, ranging from being charged to being recently released from incarceration, can experience barriers to obtaining some licenses, certifications, and, ultimately, employment. This course helps students navigate education and skills training and provides an approach to interviewing and resume preparation customized to their needs. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

In partnership with Dress for Success, this 10-week workshop series is offered to women in search of employment. Students will develop a personal brand, customize resumes, build a professional network and get job leads from local companies. Career suiting is available to women who register for this course. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Are you LinkedIn? Do you tweet? Do you consider Facebook to be a verb? If these terms are foreign to you, come learn the newest ways to use social media for networking and seeking employment. Since 80 percent of today's jobs are found on the "hidden" job market, find out how to establish an online presence to gain access to opportunities. 6 hours. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Develop and enhance technology skills for the workplace. Learn how to use the computer to locate job openings, create a resume and cover letters, complete online applications on the internet, use social media for effective networking, and build an electronic employment portfolio. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

This course provides employability skills training for unemployed adults. The curriculum is designed to help the individual to deal with the challenges of job interviewing and effective networking, responses to interview questions, and projecting a positive professional image that makes a good first impression. Content includes discussion on the different categories of interview questions, mock interviews, answering difficult questions, and developing a contact list to assist in the job search. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

This course is designed to provide employability skills training for unemployed and underemployed adults. The curriculum framework is designed to help students understand real-life economic concepts and economic ways of thinking that will enable them to make better informed decisions as it relates to their role as a member of the workforce. Topics include, but are not limited to, wage improvement plans, workplace business concepts and basic economic literacy concepts.

This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within Division of Social Service agencies, as well as other organizations and agencies that require familiarity with the state income based programs. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

Working Smart is a soft-skills program developed by the Charlotte Mecklenburg Workforce Developmental Partners (CMWDP). It is designed to provide job-seekers the work and life skills that enhance employee productivity. Employers are looking for candidates who have the "soft-skills" that lead to success in the following ways: communication, problem solving skills, time management, accountability, and more. Requires Working Smart certified instructors and utilization of the Working Smart curriculum. The course fee is waived for those who meet eligibility requirements. See durhamtech.edu/workforce-development for more information.

This course is a survey of health care professions. Topics include professional duties and responsibilities, working environments, and career choices. Upon completion, students should be able to demonstrate an understanding of the health care professions and be prepared to make informed career choices.

This course introduces the human services field, including the history, agencies, roles, and careers. Topics include personal/professional characteristics, diverse populations, community resources, disciplines in the field, systems, ethical standards, and major theoretical and treatment approaches. Upon completion, students should be able to identify the knowledge, skills, and roles of the human services worker.

This course covers the purpose, structure, focus, and techniques utilized in effective interviewing. Emphasis is placed on observing, attending, listening, responding, summarizing, and documenting with instructor supervision. Upon completion, students should be able to perform the basic interviewing skills needed to facilitate the helping relationship.

This course is designed to promote professional, program, and personal identification with the human services field. Emphasis is placed on interpersonal communication, verbal and non-verbal interactions, and team building. Upon completion, students should be able to identify with the human services profession and demonstrate basic team-building skills.

This course is designed to provide students with an in-depth understanding of the role of diversity and ethical considerations within the human services profession. Emphasis is placed on the knowledge and skills in the evolving landscape of human services. Upon completion, students should be able to apply ethical decision-making, demonstrate an understanding of diverse perspectives, and identify current trends in the human services field.

This course introduces the concepts of group processes and group dynamics. Emphasis is placed on essential tools for understanding, participating in, and contributing to group processes. Upon completion, students should be able to identify and explain how people are influenced by their interactions in group settings and facilitate various groups.

This course covers a variety of tasks associated with professional case management. Topics include needs assessment, service planning, referral procedures, documentation, follow-up, and integration of services. Upon completion, students should be able to effectively manage the care of the whole person from initial contact through termination of services.

This course provides an in-depth exploration of foundational theories and practical techniques essential for those working in diverse human services settings. Emphasis is placed on self-awareness, problem-solving, decision-making, and personal growth. Upon completion, students should be able to apply these theories to real-life scenarios, and develop professional skills crucial for fostering supportive relationships in various settings.

This course introduces the types of crises and the principles of intervention. Emphasis is placed on identifying culturally competent techniques for intervening in various crisis situations. Upon completion, students should be able to assess crisis situations and respond effectively.

This course introduces students to agencies that provide financial assistance. Emphasis is placed on qualifying applicants for a variety of financial assistance programs offered by human services agencies. Upon completion, students should be able to make a factual and objective assessment of a client's economic situation to qualify them for financial assistance.

This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility. Specific focus will include proficiency in the utilization of the NCFAST application. Other topics include skills in communication, interviewing time management, data gathering/compiling and data analysis. Prerequisite: Completion of the course "Human Service Exploration" at ³Ô¹ÏÍ·Ìõ or another college is necessary to take this course. Email rashadac@durhamtech.edu for information on how to demonstrate completion of the prerequisite and how to register.

This course considers technological change from historical, artistic, and philosophical perspectives and its effect on human needs and concerns. Emphasis is placed on the causes and consequences of technological change. Upon completion, students should be able to critically evaluate the implications of technology.

This course introduces the use of critical thinking skills in the context of human conflict. Emphasis is placed on evaluating information, problem solving, approaching cross-cultural perspectives, and resolving controversies and dilemmas. Upon completion, students should be able to demonstrate orally and in writing the use of critical thinking skills in the analysis of appropriate texts.

This course introduces the distinctive features of a particular culture. Topics include art, history, music, literature, politics, philosophy, and religion. Upon completion, students should be able to appreciate the unique character of the study culture. This Eastern European version of HUM 120 will take you on a journey through the strange, spooky, and often humorous side of East Europe's cultural history by exploring myths that have their origin in the region but are now part of popular culture globally: vampires, werewolves, witches, and other shapeshifters as they are represented in literature, art, and film.